Terms of service
Updated: 04.11.2026
1. General
These terms apply to the use of this website and to forwarding and logistics services provided by DIOS Logistic, SIA (Reg. No. 40103193974). Conditions of a specific shipment are set in a written order or contract, which prevails over these terms.
2. Orders
A request on the website is not a binding contract. An order becomes effective once both parties confirm the route, cargo, timing and price in writing (including by e-mail).
3. Prices and payment
Prices are calculated individually and stated in the offer. Unless stated otherwise, prices exclude VAT. Payment terms are set in the order or contract.
4. Timing
Delivery times are indicative unless confirmed otherwise in writing. Delays at border crossings, customs, ports or due to force majeure are not the carrier’s fault.
5. Liability
International road carriage is governed by the CMR Convention, rail carriage by SMGS/CIM, sea and air carriage by the applicable international conventions. Our forwarder liability is insured. Additional cargo insurance can be ordered separately.
6. Client obligations
The client provides accurate cargo information (type, weight, dimensions, value, ADR class), proper packaging and required documents. Prohibited or incorrectly declared cargo is not accepted.
7. Claims
Damage must be noted on the consignment note on delivery. Written claims must be submitted within the time limits of the applicable convention or law, with supporting evidence.
8. Cancellation
Cancelling or rescheduling an order after a vehicle has been assigned may incur costs (e.g. empty run or waiting time) payable by the client.
9. Force majeure
Parties are not liable for failure to perform caused by circumstances beyond their control (natural disasters, war, sanctions, decisions of authorities, etc.).
10. Governing law
The laws of the Republic of Latvia apply. Disputes are settled by negotiation, failing which by the courts of the Republic of Latvia. Personal data is processed according to the privacy policy.